FREQUENTLY ASKED QUESTIONS
Yes, we offer a variety of customization services. We can print your company logo, slogans, barcodes, and any design you desire on paper bags. Contact us to discuss customization options and receive a quote.
The minimum order for custom bags varies depending on the type of bag and design. Generally the minimum is 100 units. For specific quantities and pricing, please contact our team.
We currently ship our paper bags to mainland Portugal and the islands, Spain, France and Germany. If you are interested in shipping to other countries, please contact us to check the shipping options and provide more information.
The standard delivery time for non-personalized bags is usually the day after confirmation of payment for the order.
Payment confirmation usually takes 2 business days, as it is regulated by the company responsible for intermediating payment transactions.
The customer has the option of choosing the delivery method for the next day or within 2 days, in the case of mainland Portugal or Spain.
For custom bags, delivery time is 1-3 weeks, depending on quantity and complexity of design.
Our paper bags are transported by a distributor specializing in logistics and transportation of goods.
We ensure that our products are delivered safely and on time.
We accept various forms of payment, Multibanco, Mbway and bank transfer.
We apologize for any inconvenience. If you receive a defective or incorrect product, please contact us immediately with details of the problem and a photo of the product. We will do our best to resolve the situation as quickly as possible, offering a replacement product or a refund.
After registering the shipment of your order, you will receive an email with a tracking number.
You can use this number to track the status of your order through the carrier's website.