General conditions and terms of sale
Welcome to our website www.sacolis.net. These Conditions and general terms of sale regulate the use of this website and the purchase of products through it.
We recommend that you carefully read this document and our Privacy and Data Protection Policy before using this website.
Using this Website and making any purchase implies acceptance of these Conditions and our Data Protection Policies. If you do not agree with all the Conditions and Data Protection Policies, please do not use this Website.
These Conditions are subject to change without prior notice. It is your responsibility to periodically consult and review our Conditions and General Terms of Sale, as the conditions in force at the time of purchase or use of this website will apply.
If you have any questions about the Conditions or Data Protection Policies, please contact us using the contact form available on the Website.
Information about the company
The sale of items through this Website is carried out by Sacolis, a company based at Rua da Venda N24, Maceira Lis, 2405-036 Leiria, registered at the Leiria Commercial Registry Office with tax identification number 505114747, dedicated to the manufacture and trade in bags and packaging (CAE 17212-R3).
Your data and visit to our website
The personal data you provide to us will be treated in accordance with our Data Protection Policies. By using this Website, the user consents to the processing of their personal data, guaranteeing the veracity and correctness of the information and details provided.
Use of our website
By using our website, the user undertakes to:
1. When using this Website, you undertake to carry out consultations and make requests that are legally valid and in compliance with applicable laws.
2. You must not place false or fraudulent orders. Sacolis reserves the right to cancel orders suspected of fraud and to report such activities to the competent authorities, if necessary.
3. It is essential that you provide accurate and truthful contact information. By using our website, you agree that Sacolis may use this information to contact you as necessary (see our Privacy Policy).
4. Failure to provide all necessary information to Sacolis may prevent your order from being processed.
5. When placing an order on our website, you declare that you are of legal age and legally capable of entering into contracts of this nature.
Availability of articles
The items presented on our website are available for delivery in Mainland Portugal and Islands, Spain, France and Germany. For more information about shipping to other destinations, please contact us using the contact form available on the website.
Product availability is subject to existing stock at the time of placing the order. Although we make every effort to ensure the accuracy of stock information on our website, it may occur that a product shown as available becomes out of stock after you place your order. In this case, we will contact you as soon as possible to inform you of the situation and offer alternatives, such as waiting for stock to be replenished or canceling the order with a full refund.
We recommend that you regularly check product availability, as stock information is continually updated.
Formalization of the contract
The information contained in these Conditions and the details available on this Website do not constitute an offer to sell, but rather an invitation to negotiate. In no case will there be any contract between Sacolis and the user in relation to any product until your order is expressly accepted by our services. If your offer is not accepted and the amount corresponding to the order has already been debited from your account, Sacolis will issue a full refund.
To place an order, the user can choose to make the purchase as a guest or by logging into their user account. After selecting the desired products and completing the payment process, the user will receive a purchase confirmation email. This email will confirm receipt of the order and its acceptance by Sacolis.
The purchase and sale contract between Sacolis and the user will be formalized when the user receives the purchase confirmation email. This email will include a summary of the order, the amount paid and confirmation that the order is being prepared for shipping.
If there is any problem with payment or stock availability, we will contact you to resolve the situation as quickly as possible.
Refusal to process the order
Sacolis reserves the right to remove any article from this Website at any time, as well as to remove or change any material or content thereon. Although Sacolis strives to process all orders, exceptional circumstances may arise that require us to refuse to process an order even after we have sent the Order Confirmation, reserving the right to do so at any time.
Delivery
Sacolis will make every effort to send the order consisting of the item(s) mentioned in each order before the date indicated in the respective order confirmation email or, if there is no specified delivery date, within the deadline mentioned when selecting the delivery method and, in any case, within a maximum period of 30 days from the date of Order Confirmation.
However, reasons for delays in delivery may arise, such as, for example, the personalization of items, the occurrence of unforeseen circumstances or the location of the delivery area.
If for any reason we are unable to meet the established delivery date, the user will be informed of this circumstance and will have the possibility of selecting a new date for delivery of the order, or canceling it, with a full refund of the amount paid. It must be taken into account that Sacolis does not deliver its products, they are delivered by Sacolis' partner distributors, and there may at some point be a delay in the delivery of the order for reasons beyond Sacolis' control.
For the purposes of these Conditions, “delivery” is considered to have taken place or the order has been “delivered” when the user or a third party indicated by them takes physical possession of the items, which will be proven by signing the Order receipt, at the specified delivery address.
Impossibility of delivering an order
If, after 30 days since your order was made available for delivery, we have not been able to deliver for reasons not attributable to our services, Sacolis will assume that you wish to cancel the Contract, and it will be considered terminated. As a result of termination of the Contract, we will refund all payments received in connection with it, including delivery costs, without any undue delay, and, in any case, within 14 days from the date of termination hereof. Contract.
Please note that transport resulting from the termination of the Contract may involve additional costs, which we are authorized to charge to the user.
Transmission of risk and ownership of articles
The user will be the owner of the products from the moment Sacolis has received full payment of all amounts due related to the articles, therefore, the risks of the articles will be the responsibility of the user from the moment they are delivered.
Purchase items as a guest
Guest purchasing functionality is available on our website. The user can choose this option or the account creation option, where they can access their customer area.
When choosing the guest option, you will only be asked for essential data to process your order. After completing the purchase process, you will have the opportunity to register as a user or continue as a guest.
Price of products and payments
The prices of the products will be those indicated on our website at the time of purchase, unless there is an obvious error. Despite Sacolis' efforts to ensure that all prices on our website are correct, errors may occur. If we identify an error in the price of any product you have ordered, we will inform you as soon as possible, offering you the option of confirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and we will refund all amounts paid by you.
Sacolis is not obliged to supply any product at an incorrect price, even after sending the order, if it is an obvious and unmistakable error, which the user can reasonably recognize as an incorrect price.
The prices shown on our website do not include VAT and exclude delivery costs, which will be added to the order total when the user navigates to the “cart” to pay for the products.
Prices can be changed at any time. However, unless otherwise indicated, these changes will not affect order requests already placed.
After selecting all the items you wish to purchase, they will be added to your shopping cart, and the next step will be to fill in the data form and then fill in the payment details. During the purchase process, before payment, the user can modify the order details at any time. You will receive an email with all the information you provided, as well as details regarding the delivery of your order. If you are a registered user, you can view the record of all your previous orders in the “My Account” section.
To pay for ordered products, the user can use Visa, Mastercard, American Express cards, or choose a bank transfer to the indicated IBAN.
Credit cards are subject to verification and authorization by the issuing entity. If the entity does not authorize payment, Sacolis will not be responsible for any delay or failure in delivering the order, and will not be able to formalize the Contract with the user.
Value added tax(VAT)
In accordance with current legislation, all purchases made through this Website are subject to Value Added Tax (VAT).
Therefore, in accordance with Chapter I of Section V of the European Directive 2006/112/EC of 28 November 2006, relating to the common system of value added tax, the place of supply of the articles will be considered the Member State of the address of their delivery. VAT will be applied at the rate in force in the Member State where the items will be delivered, according to the order made.
Depending on the legislation and regulations applicable in each jurisdiction, the “reverse charge” rule provided for in article 194 of Directive 2006/112 may be applied to articles supplied in certain Member States of the European Union, if the customer is considered, a VAT taxable person. In this case, VAT will not be applied, and the responsibility for paying the tax will be borne by the customer, in accordance with the “reverse charge” procedure.
Exchanges and returns policy
Sacolis will analyze the returned product. Products that are damaged, in conditions different from those received by the user or that show signs of use beyond simply opening the packaging will not be eligible for a refund.
The deadline for returns is 14 consecutive days from the date of delivery of the order. Returns are free of charge as long as the reason is considered valid by Sacolis.
After approval of the return, the amount will be refunded in the same way as payment for the order.
Once the return is approved, you will receive a confirmation email informing you that the amount will be credited to your account in the next few days, and within a maximum period of 14 days.
Remember that the time for credit card refunds depends on your banking institution's policy.
Please bear in mind that in the event of damage to the order caused by the distributor, Sacolis is not responsible for them, being the distributor's full responsibility.
Exchanges and returns policy
Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased through our Website will be limited to the purchase price of the product.
Sacolis will not limit or exclude its liability in the following cases:
i. In the event of death or personal injury caused by our negligence;
ii. In case of fraud or fraudulent intent; or
iii. In any situation where it would be illegal or unlawful to exclude or limit our liability.
Furthermore, Sacolis will not accept liability for losses that cannot be legally excluded, including, but not limited to:
i. Loss of revenue or sales;
ii. Loss of business;
iii. Loss of profits or contracts;
iv. Loss of expected income;
v. Data loss; It is
saw. Interruption of administrative or office activities.
Due to the nature of this Website, where errors may occur in the storage and transmission of digital information, Sacolis does not guarantee the accuracy and security of the information transmitted or obtained through it, unless otherwise specified.
All product descriptions, information and materials on this Website are provided “as is” without warranties, expressed or implied, except as required by law. If you contract with Sacolis as a consumer, the company is responsible for the compliance of the products delivered with the Contract, responding for any non-conformity in delivery.
Products are considered to be in compliance with the Contract if:
(i) Correspond to the description provided and have the qualities mentioned on the Website;
(ii) Are suitable for the purposes for which these products are generally intended; It is
(iii) Demonstrate the usual quality and performance expected for products of this type. Except where legally prohibited, all other warranties are excluded except those that cannot be legitimately excluded for the benefit of consumers.
Products sold by Sacolis, especially those made by hand or with natural materials, may present variations such as texture, knots and color, which are not considered defects, but natural characteristics that should be appreciated. Sacolis selects only high quality products, but these natural variations are inevitable and are part of the uniqueness of each product.
Events outside the control of Sacolis
Sacolis assumes no liability for any failure or delay in fulfilling its obligations under a Contract due to events beyond its reasonable control (“Force Majeure”).
Force Majeure Events may include any act, event, failure, omission or accident beyond Sacolis' reasonable control, including, but not limited to:
i. Strikes, occupations or other forms of protest.
ii. Civil conflicts, revolts, invasions, terrorist attacks, war (declared or not) or threats or preparations for war.
iii. Fires, explosions, storms, floods, earthquakes, landslides, epidemics and other natural disasters.
iv. Impossibility of using trains, ships, aircraft, motorized transport or other means of transport, public or private.
v. Impossibility of using public or private telecommunications systems.
saw. Rules, decrees, legislation, regulations or restrictions imposed by any government or public authority.
viii. Strikes, failures or accidents in maritime, river, postal or any other type of transport.
During the period affected by causes of Force Majeure, Sacolis' obligations arising from the Contract will be suspended, and Sacolis will have a period of time equal to that of the Force Majeure situation to fulfill its obligations. Sacolis will make every effort to end the Force Majeure situation or find a solution that allows it to fulfill its contractual obligations, regardless of the occurrence of Force Majeure.
Entirety of the contract
These Conditions, together with any document mentioned in them, constitute the entire Contract concluded between Sacolis and the user in relation to its subject matter, replacing all previous agreements or promises made orally or in writing between Sacolis and the user.
Sacolis and the user agree to enter into this Agreement regardless of any statement or promise made by the other party or that may be inferred from any statement or document in the negotiations prior to the conclusion of this Agreement, except those expressly mentioned in these Conditions.
Sacolis and the user undertake not to act on the basis of any false statement made by the other party, whether orally or in writing, before the date of entry into force of this Agreement (except in cases where such statements were made in a fraudulent). Any action that either party may take in relation to the other will be solely motivated by a breach of this Agreement, as set out in these Conditions.
If you have any questions about our Terms and Conditions, please contact us using the contact form or geral@sacolis.net
Last update- 06/26/2024